Purchases outside ZOZO’s warehouses also shape its logistics-cost ratios.
¥37,861mYear ended March 2026: consolidated packing and freight expense
5.9%Same year: packing and freight / merchandise value excluding Other, company-reported
¥42,245mMay 2025–March 2026: LYST merchandise value included in consolidation
What emerges
See the company through the numbers →ZOZO’s year ended March 2026 combines consignment services, including clothing storage, sales, logistics and customer support, with LYST’s fees on completed referred purchases. LYST adds merchandise value to the cost-ratio denominator, while warehouse work and delivery terms also improved. Reading higher packing and freight expense alongside its lower ratio reveals who handles the clothes and bears which costs, as well as the scale of transactions.